IT accessibility

Making technology accessible to the disabled has been a federal goal since the late 1980s, but it still is not always easy to accomplish. This whitepaper details successful strategies and reveals some hurdles.

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Transitioning CoCo: How to manage IT in partnership with private industry

Federal IT executives are increasingly expected to improve efficiency by leveraging new technol­ogies, but legacy technology and processes often eat up the bulk of available resourc­es. To that end, federal agencies are begin­ning to shift to contractor-owned, contrac­tor-operated IT, shedding restrictions that are so often tied to the in­frastructure.

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IT Consolidation

Federal agencies are working hard to consolidate IT infrastructure, eliminating redundancies while making it easier for geographically dispersed employees to work together. One research firm estimates the government could cut its annual IT spend by 25 percent through improved infrastructure. Despite this potential return, though, it is easy for managers to get caught up in data center consolidation, which is only part of the equation.

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Transforming the citizen experience

Smart, Internet-enabled service delivery from companies such as Amazon and Netflix have changed the way citizens expect to interact with the government. The White House has asked federal managers to learn from the private sector and deliver world-class customer service to citizens. Our whitepaper explores proven strategies and examples of how federal agencies are reinventing their cultures to be citizen-centric.

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Managing Massive Data

One of the key enablers for cloud computing, virtualization and the next-generation desktop in the government and military is data storage and data management across public, private and hybrid clouds. Data storage capabilities are particularly important for intelligence tools such as the Distributed Common Ground System programs at the Army, Air Force and Navy.

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Next-generation communications

The transition to next-generation telecommunications and IT infrastructure services is a complex and daunting task for both civilian and defense agencies. Technology is changing so rapidly that agencies need a portfolio of flexible contracts and services that will support smooth migration to future technologies while adhering to the major precepts of federal digital and IT reform strategies.

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Smarter Data Center Consolidation

Many federal and industry experts agree that agencies can get the most out of their data consolidation efforts by employing strategies that rationalize applications, aggressively decrease energy usage, leverage virtualization technologies, apply creative procurement approaches, and incorporate eco-friendly building features in new construction...

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DoD embracing commercial clouds

The virtues of the cloud in general have been thoroughly praised: Flexibility, scalability, ease of maintenance and lower costs. Throw into the mix commercial cloud's ready-made architecture, with crucial components already in place, and it's not hard to understand what makes commercial solutions a tempting proposition to some.

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A new cloud approach: Hybrid IT architectures

Collocation centers can address many of the concerns that give agency managers pause about moving to the cloud. This white paper provides deep insight into an approach that combines the convenience of cloud with the security of an agency-owned data center.

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Omnichannel ready?

Many agencies are building 21st century call centers and creating digital tools to boost their customer relations abilities to meet the citizen no matter their preferred platform for communication. But today’s consumer expects these disparate systems – phone, email, chat – to work together, providing seamless transition from one platform to the next.

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The fast advance of technology gives all federal agencies fits, making many projects outdated before they are even complete. Nowhere is this more keenly felt than the U.S. Census Bureau, which needs to anticipate a full decade’s worth of technological evolution between each decennial count. With the 2020 census coming sooner than it seems, the Bureau is making plans now for the technologies and techniques it will use to gather, store and safeguard data on households across the United States..

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Embracing Virtualization: Modernizing the 2020 Census

This Federal Times whitepaper, through perspective from digital leaders in government and market leaders, will evaluate the organizational structure needed within agencies and among agencies to enable the shift in process and culture needed for the next phase of government’s digital revolution, for the chief information officers to move beyond function to mission enablement, and for government to shift from sporadic market acceptance and experimentation with digital platforms to broad, cross-domain adoption.

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Digital Transformation

In this whitepaper, we take a look at: How present-day and legacy devices and systems fail to meet current and emerging needs, what technologies and solutions could offer improvements, and how new communications technologies can help federal agencies accomplish their missions and carry out the business of governing.

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Telephony Update