Omnichannel ready?

“I just want to get this resolved. This is my fourth time reaching out to your offices – I’ve used the chat bot, emailed and now called twice – and every time I’ve had to start from the beginning and end up making very little progress, if any. This is why people hate dealing with the government.”

Feds working at agency contact centers across the government have likely heard something similar, likely more than once. And while a good contact representative can do wonders in such situations, developing a comprehensive, omnichannel approach to contact centers can make a world of difference.

In this Federal Times editorial white paper, we delve into what it takes for agencies to truly achieve omnichannel, including how some departments are getting close without quite hitting the mark. Download the free white paper now and learn how your agency can become Omnichannel Ready.

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